I was at a work site earlier today and I heard a leader have a discussion with the technician at the site concerning some type of hardware. The leader was a new leader and did not understand why the hardware was set up the way it was and had called technician to change the hardware. A veteran employee noticed the technician working on the hardware and mentioned to the technician and the leader as to why the hardware was set up that way. The change was canceled by the leader and then the leader made a comment about the importance of communication.
Educators teach our children to look, listen and learn. There are 4 types of listening and they are 1. Deep listening 2. Full Listening 3. Critical Listening 4.therapeutic listening. Different situations require different types of listening.
At work I often find that I need to engage in deep listening occurs when the listener is trying to gain insight from the speakers perspective and involves paying close attention to the users verbal and nonverbal clues. Thinking about work more deeply, I would say that I use deep and full listening. Full listening Full listening involves paying careful attention to what the speaker is saying. When I am learning a new skill at work full listening is a very important tool.
Whether I need to use full, deep, critical or therapeutic the fact remains that listening is critical to success.
“The art of conversation lies in listening.”
Malcolm Forbes
So lets make a conscious effort to all become better listeners today, tomorrow and everyday forward
The Corrigan Encore 